Refunds & Cancellations Policy -

This Refunds & Cancellations Policy www.hakimiclinic.com outlines the terms under which Hakimi Clinic we handles cancellations and refunds for services booked through www.hakimiclinic.com By booking an appointment or service through our Website, you agree to be bound by this Policy.

1. Appointment Cancellations

1.1 Cancellation by You

Cancellation Window: You may cancel or reschedule an appointment without penalty if the cancellation is made at least 24 hours prior to the scheduled appointment time.
Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee equivalent to 50% of the appointment cost, unless otherwise specified during the booking process.
No-Shows: Failure to attend a scheduled appointment without prior notice (“no-show”) may result in a full charge of the appointment cost. Repeated no-shows may lead to restrictions on future bookings.
How to Cancel: To cancel or reschedule an appointment, please use the booking portal on the Website, email us at hakimidawa@gmail.com, or call us at 9430813517 during business hours.

1.2 Cancellation by Hakimi Clinic

We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances (e.g., provider unavailability, emergencies, or technical issues). In such cases, we will notify you as soon as possible via email or phone and offer to reschedule your appointment at no additional cost.
If rescheduling is not possible, you will receive a full refund for any prepaid fees associated with the cancelled appointment.

2. Refunds

2.1 Eligibility for Refunds

Prepaid Appointments: Refunds for prepaid appointments will be issued if the cancellation is made within the 24-hour cancellation window or if the appointment is cancelled by Hakimi Clinic.
Services Not Rendered: If a service is not provided due to our error or cancellation, you are entitled to a full refund of any fees paid for that service.
Non-Refundable Services: Certain services, such as consultations or diagnostic tests already performed, are non-refundable unless otherwise required by applicable law.
Partial Refunds: In cases of late cancellations or partial service completion, we may issue a partial refund at our discretion, subject to the terms outlined in this Policy.

2.2 Refund Process

Requesting a Refund: To request a refund, contact us at hakimidawa@gmail.com or [9430813517] with your booking details, including the appointment date and confirmation number.
Processing Time: Refunds will be processed within 7-10 business days from the date of approval. Refunds will be issued to the original payment method unless otherwise agreed.
Administrative Fees: A processing fee may apply to refunds for late cancellations, where applicable, as outlined in Section 1.1.

3. Modifications to Bookings

You may modify your appointment (e.g., change the time, date, or service type) through the Website’s booking portal or by contacting us directly, subject to availability.
Modifications made less than 24 hours before the appointment may be treated as cancellations and subject to applicable fees.

4. Exceptional Circumstances

In cases of medical emergencies or other exceptional circumstances, we may waive cancellation fees or provide refunds at our discretion. Please contact us with relevant details to discuss your situation.

5. Non-Transferable Bookings

Appointments and payments are non-transferable to other individuals or services unless explicitly permitted by Hakimi Clinic.

6. Changes to This Policy

We reserve the right to update this Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or booking of services after such changes constitutes your acceptance of the updated Policy.